Last updated May 15, 2020
Gokabu complies with the Personal Information Protection and Electronic Documents Act (Canada) and the Personal Information Protection Act (British Columbia), as applicable (the “Applicable Privacy Legislation”). The Applicable Privacy Legislation regulates the way private sector organizations operating in Canada may collect, use and disclose personal information. “Personal Information” means information about an identifiable individual, including an individual’s name, home address, telephone number, social insurance number and gender. Personal Information does not include information that would enable an individual to be contacted at a place of business, for example an employee’s name, position or title, business telephone number, or business address.
We will only collect, use or disclose Personal Information in accordance with Applicable Privacy Legislation. To learn more about the Applicable Privacy Legislation please visit:
- https://www.priv.gc.ca/en/privacy-topics/privacy-laws-in-canada/; and
As required by the Applicable Privacy Legislation, we have appointed a Privacy Officer who is responsible for compliance with this Policy and Applicable Privacy Legislation. Information on how to contact the Privacy Officer can be found below.
INFORMATION COLLECTION AND USE PRACTICES
What Personal Information Does Gokabu Collect?
We generally collect, use and disclose Personal Information to provide you with the services you have requested. Your Personal Information is only collected on a voluntary basis including when you purchase or use our products, contact our customer support via telephone, email or via other means, or access the App or Site. Collected Personal Information may include, but is not limited to, your name, address, email address, telephone number and payment information.
What Does Gokabu Do With the Personal Information?
Personal Information. We will not share your Personal Information with any third parties without your consent, except as necessary to provide you with the services offered by us, to comply with any applicable domestic or international law or as otherwise described in this Policy. Your Personal Information may be used by Gokabu, its affiliates or any of its commercial partners to contact you regarding your use of our products. We may also use your Personal Information to verify your identity, to manage your App or Site experience, to inform you of any changes to our products or the App or Site, or to send you additional information about Gokabu and our products or that of our affiliates or commercial partners. Any use of your information in this manner will be in accordance with Canada’s Anti-Spam Legislation. You may opt-out of receiving such communications by contacting the Gokabu Privacy Officer at the address listed below.
Use by third parties. Gokabu works with third parties to provide you with our products. These third parties include, but are not limited to, WeChat, Alipay, and Moneris. We have taken steps to satisfy ourselves that our service providers that may receive your Personal Information in connection with the services, have in place reasonable policies, procedures and safeguards to protect the security of your Personal Information.
Analytical Information. We may use anonymous/non-personal information gathered from the App, the Site or through your use of any Gokabu associated or affiliated technologies to help diagnose problems with our servers, to administer the App or Site, to monitor the performance of our products, to display the content according to your preferences or for any other purposes permitted under Applicable Privacy Legislation. Traffic and transaction information may also be shared with our commercial partners and advertisers as permitted under Applicable Privacy Legislation. Locational data may be used for anonymous analytics for service improvement.
Disclosure of Personal Information. We will not disclose your Personal Information except in accordance with this Policy, legal requirements or where compelled or permitted by law to do so. We may share your Personal Information with our employees, directors, contractors, and other third party service providers that we engage for the purpose of processing information, providing additional services on our and your behalf or as permitted under Applicable Privacy Legislation.
Amending Your Information
To help us keep your Personal Information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file(s), we will make the proper changes. Where appropriate, we will communicate these changes to other parties who may have unintentionally received incorrect information from us.
What is a Cookie?
If you would like to browse the Site, you may do so without accepting cookies. However, you should understand that if you choose not to accept cookies, some areas of the Site may not function properly or optimally.
Gokabu has security measures in place to ensure the safekeeping of your Personal Information. In particular, we have in place reasonable policies, procedures and safeguards (including physical, technological, organizational and contractual measures) designed to protect the security of your Personal Information under our control. However, no network can be 100% guaranteed. To this extent, we do not represent nor warrant the safety of any information provided to us.
While we endeavour to protect your information to the fullest extent possible, we believe there are measures you should take as well to protect yourself against fraud and uninvited intrusion. You should not share your personal information, passwords, login or other information with any third party unless you clearly understand the purpose of their request, you know who you are dealing with and you consent to the disclosure and use of such information to the third party. Ensure you use strong passwords consisting of a combination of letters and numbers and do not use words that can be easily associated with you such as the name of a family member, a birth date, a pet or the street on which you live. We also suggest that you change your password regularly.
We are prepared to take appropriate and timely steps in the event of any incidents involving Personal Information under our control, in accordance with applicable privacy laws. Depending on the nature of the incident, appropriate steps may be limited to making appropriate internal adjustments to our privacy practices, or may include notifying you directly about the details of the incident.
Gokabu retains Personal Information only as long as is reasonable to fulfill the purposes for which the information was collected, or for legal or business purposes. Where Personal Information is no longer required to fulfill the identified purposes, it will be securely destroyed, erased, or made anonymous.
WEBSITE AREAS BEYOND OUR CONTROL
Third Party Websites
Our products may be hosted or made available on other websites. The App or Site may also contain links to other websites. We are not responsible for the privacy practices or content of those other websites. You are advised to review the privacy policies of those websites to confirm that you understand and agree with their policies before sharing your Personal Information.
CONTACT INFORMATION AND POLICY UPDATES
If you have any questions about this Policy, our practices regarding your Personal Information or if you would like to have us remove your Personal Information from our database, please contact us at firstname.lastname@example.org.
If your Personal Information changes, or if you no longer desire our service, you may correct, update or amend it by emailing our Privacy Officer at email@example.com. We will respond to your request to access within 30 days. Please note that the deletion of your data may lead to the termination of your applicable services. It may also affect your use and performance of our products.
In each case you may be required to verify your identity by providing some personally identifying information.
Updates and Changes
We may update this Policy to reflect any changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account ID) or by means of a notice on the App or Site prior to or concurrent with the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.